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Privacy Policy
This Privacy Policy describes how Robesrus.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from our Site.
1. Collection of Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any information that can uniquely identify an individual.
Device Information
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Personal Information Collected: Web browser version, IP address, time zone, cookie data, browsing history (products viewed, search terms, and interactions with the Site).
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Purpose: To load the Site accurately for you and perform analytics to improve user experience.
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Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
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Disclosure: Shared with our service provider Shopify and other third-party vendors as necessary.
Order Information
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Personal Information Collected: Name, billing address, shipping address, payment details (credit card numbers, etc.), email, phone number.
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Purpose: To fulfill our contract, process payments, arrange shipping, and provide order confirmations. We may also send promotional offers based on your preferences.
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Source: Collected directly from you during the ordering process.
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Disclosure: Shared with Shopify, payment gateways, and shipping vendors.
Customer Support Information
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Personal Information Collected: Any relevant details you provide when contacting customer support.
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Purpose: To provide assistance and resolve inquiries.
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Source: Collected directly from you.
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Disclosure: Shared with any third-party vendors or service providers used to assist with customer support.
Other Information
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Additional Personal Information: We may collect information such as offline data or purchased marketing lists.
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately to request deletion.
2. Sharing Personal Information
We may share your Personal Information with service providers to fulfill orders and offer services, including:
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Shopify (for e-commerce and hosting).
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Payment processors (for transaction handling).
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Shipping providers (for delivery).
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Other vendors as necessary for business operations.
We may also share Personal Information to comply with legal obligations or to protect our rights.
3. Behavioural Advertising
We may use your information to provide targeted advertisements based on your browsing behavior. This includes using third-party services like Google Analytics and other advertising networks.
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Google Analytics: We use Google Analytics to understand how customers use our Site. Learn more about how Google collects and processes your data here: Google Privacy Policy.
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Opt-Out: You can opt-out of Google Analytics here: Google Opt-Out.
For more information about targeted advertising, visit the Network Advertising Initiative.
You can opt-out of targeted ads by visiting the following links:
Additionally, you can visit the Digital Advertising Alliance Opt-Out to manage preferences.
4. Use of Personal Information
We use your Personal Information to provide our services, including:
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Offering products for sale.
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Processing payments.
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Handling shipping and order fulfillment.
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Sending updates and promotions.
5. Lawful Basis for Processing Personal Information (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following lawful grounds:
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Consent: When you provide consent for specific processing activities.
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Contract Performance: To fulfill our contract with you.
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Legal Obligations: To comply with applicable laws.
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Legitimate Interests: To pursue our legitimate business interests, provided they don’t override your rights.
6. Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill our business and legal obligations, unless you request its deletion. For more information on your rights regarding deletion, see the 'Your Rights' section below.
7. Your Rights (GDPR & CCPA)
GDPR Rights (for EEA Residents)
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Access: You can request access to the Personal Information we hold about you.
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Correction/Erasure: You can ask us to correct or delete your Personal Information.
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Data Portability: You can ask for your Personal Information to be transferred to another service.
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Object to Automated Decision-Making: You can object to processing based solely on automated decisions, including profiling.
CCPA Rights (for California Residents)
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Right to Know: You can request information about the Personal Information we hold about you.
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Right to Deletion: You can request the deletion of your Personal Information.
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Right to Opt-Out: You can opt-out of the sale of your Personal Information.
8. Cookies
We use cookies to optimize your experience on our Site. Cookies help us remember your preferences and improve site functionality.
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Necessary Cookies: Required for the basic functioning of the Site (e.g., shopping cart, customer login).
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Analytics Cookies: Used to track and analyze user behavior on the Site.
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Advertising Cookies: Used to show personalized ads.
You can manage your cookie preferences through your browser settings. For more details, visit: www.allaboutcookies.org.
9. Do Not Track
Our Site does not respond to Do Not Track signals as there is no industry consensus on how to interpret these signals.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
11. Contact Information
For more information or if you have questions or complaints regarding our privacy practices, please contact us at:
Robesrus, LLC
167 Timon St, Upper Buffalo, NY 14208, USA
Email: info@robesrus.com